| Frequently Asked Questions: Q. Do you guarantee that the information I am requesting is available? A. No. If the information is unavailable, there is no charge. If the information is available, we guarantee that your results will be current, accurate and complete or you will not be charged. Q. How could the information NOT be available? A. Situations such as some prepaid cells and VOIPs have no name or address associated with them. Also many people have eliminated the use of landlines so there may not be a landline at a given address. Q. Do you guarantee the "physical address" on a reverse cell number search? A. No. Cell numbers will return the name and "billing" address. Cell numbers are not plugged into a physcal wall such as a landline. Most of the time, the billing address will be a physical address but sometimes it will return a PO Box. If we search for the name and address to a landline, you will receive the physical address. Q. Do you charge if a cell number returns a PO Box? A. Yes, the full charge applies, as you will be receiving the name and "billing address". Q. Are your phone searches totally confidential? A. Yes, all phone searches are totally confidential. Q. I requested a phone number and received the information. Now the number has been disconnected. Can I order again? A. No, sorry. We verify all information prior to relaying it to you. We do NOT relay disconnected numbers. We supply this information as a legitimate means to contact someone. If a person was to get their number changed or disconnected after the information is relayed to you, we will not process that same search again unless you have a valid court order entitling you to the number. We respect privacy and anti-stalking laws. Q. Can you find a movie stars phone number for me? A. No. We provide no information on any person who is well known by the general public. We respect the privacy of public figures and supply information for valid communication only. Q. Why do I find so many internet sites offering this same information for $10 - $20.? A. The internet is full of scams. First these companies will lure you in with a phrase such as "free cell phone search" Assuming you visit the site and put in the number for your "free cell phone search" you will receive a message such as "We FOUND your information!!! Yaaaay! Ooops, now you must pay! Or now you must BUY a membership! If you do fall for this scam and pay, you will be provided with the results of some cheap, out of date database search. (This is not the type of information which can be relied upon to be current, accurate, or complete). If you are lucky enough to click on their hidden "magical link" during the ordering process, your credit card will be automatically debited each month. Let's not forget the endless email spam you will receive with their updates and promotions afterwards. Tracing America has been working with Bail Enforcers, Private Investigators, Recovery Departments, and others in the investigative field since 1997. It is crucial that our information can be relied upon to be current and accurate. We only process orders by experienced live investigators. We never sell your information or send you email once the results of your search are sent to you. We treat our customers the way we would like to be treated in business. Q. Do you offer discounts to Private Investigators, Bail Enforcers, and other businesses who will be using your services on a regular basis? A. Yes. We prefer business accounts. Please email us at tracingamerica@gmail.com to set up a priority account. Our priority accounts are for businesses in the investigative field only - and include additional services as well as several other advantages which will shorten your waiting period. |