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|Frequently Asked Questions:
Q. Do you guarantee that the information I am requesting is available?
A. No. If the information is unavailable, there is no charge. If the
information is available, we guarantee that your results will be
current, accurate and complete or you will not be charged.
Q. How could the information NOT be available?
A. Situations such as some prepaid cells and VOIPs have no name or
address associated with them. Also many people have eliminated the
use of landlines so there may not be a landline at a given address.
Q. Do you guarantee the "physical address" on a reverse cell number search?
A. No. Cell numbers will return the name and "billing" address.
Cell numbers are not plugged into a physcal wall such as a landline.
Most of the time, the billing address will be a physical address but
sometimes it will return a PO Box. If we search for the name and
address to a landline, you will receive the physical address.
Q. Do you charge if a cell number returns a PO Box?
A. Yes, the full charge applies, as you will be receiving the name
and "billing address".
Q. Are your phone searches totally confidential?
A. Yes, all phone searches are totally confidential.
Q. I requested a phone number and received the information. Now the
number has been disconnected. Can I order again?
A. No, sorry. We verify all information prior to relaying it to you.
We do NOT relay disconnected numbers. We supply this information as
a legitimate means to contact someone. If a person was to get their
number changed or disconnected after the information is relayed to
you, we will not process that same search again unless you have a
valid court order entitling you to the number. We respect privacy and
Q. Can you find a movie stars phone number for me?
A. No. We provide no information on any person who is well known by
the general public. We respect the privacy of public figures and
supply information for valid communication only.
Q. Why do I find so many internet sites offering this same
information for $10 - $20.?
A. The internet is full of scams. First these companies will lure
you in with a phrase such as "free cell phone search" Assuming you
visit the site and put in the number for your "free cell phone search"
you will receive a message such as "We FOUND your information!!!
Yaaaay! Ooops, now you must pay! Or now you must BUY a membership!
If you do fall for this scam and pay, you will be provided with the
results of some cheap, out of date database search. (This is not the
type of information which can be relied upon to be current, accurate,
or complete). If you are lucky enough to click on their hidden
"magical link" during the ordering process, your credit card will be
automatically debited each month. Let's not forget the endless email
spam you will receive with their updates and promotions afterwards.
Tracing America has been working with Bail Enforcers, Private
Investigators, Recovery Departments, and others in the investigative
field since 1997. It is crucial that our information can be relied
upon to be current and accurate. We only process orders by
experienced live investigators. We never sell your information or
send you email once the results of your search are sent to you. We
treat our customers the way we would like to be treated in business.
Q. Do you offer discounts to Private Investigators, Bail Enforcers,
and other businesses who will be using your services on a regular
A. Yes. We prefer business accounts. Please email us at
firstname.lastname@example.org to set up a priority
account. Our priority accounts are for businesses in the
investigative field only - and include additional services as well as
several other advantages which will shorten your waiting period.